Vmware Service Level Agreement

UKCloud performs a synthetic transaction that mimics a user`s authentication and the “post” of data on the platform. An SLA event is considered to have occurred and the service is unavailable (including a memory hosting and authentication subsystem failure) if monitoring fails for five minutes at a time. UKCloud`s approach to measuring service availability is to consider all the different elements and components (such as internal networks, the portal and the service technology stack) that can ultimately affect the availability of a service. These components are monitored, and if they fail, the service can be considered unavailable. We believe this approach offers a more representative and pragmatic view of service availability. For more information about our services and specific availability monitors, see below in this document. During the term of the agreement by which Google has agreed to make Google Cloud Platform available to Customer (if any, the “Agreement”), the Covered Service makes available to Customer a percentage of the monthly operating life as follows (“Service Level Goal” or “SLO”): Last updated: August 31, 2015 This Service Level Agreement (“SLA”) is subject to the applicable VMware vCloud Air Services Terms of Service. Majeescrits terms not defined in this SLA have the meanings set forth in the Terms of Use. We reserve the right to modify the terms of this SLA in accordance with the terms of use of the service offering. Previous versions of this SLA are available under www.vmware.com/support/vcloud-air/sla_history.html. . .