4.3 In order for the contract to be binding, an order from AdHoc is confirmed in writing and only our terms and conditions of sale (“CGV”) apply to the execution of the order, unless otherwise agreed in an individual service contract. Serious IT service providers also allow you to comply with a service contract that meets your requirements. You can opt for a service that covers important services on your network, such as servers. B, switches and wireless access points. Or you want to include remote support for user computers in addition to basic services. You may want the agreement to be a fixed price that allows you to budget your IT expenses, in addition to the employee`s staff costs as a staff cost for the company (direct and indirect staff costs – IT costs per capita). This way, you know that your systems are maintained and how much these systems will cost. 2.1 These terms and conditions of sale (“CGV”) apply to all contracts to the exclusion of all others (including all clauses that you purport to apply under an order, specification or other document). None of the terms confirmed, delivered or contained in your order, specification or other document are simply included in the contract due to the entry into the contract. These terms and conditions apply to all of our sales or services and any changes to these services have no effect unless AdHoc has expressly agreed in writing. You acknowledge that you do not commit to a statement, promise or commitment given by AdHoc, except in the contract/service agreement.
A good IT support agreement will address the ad hoc commitment in the short term and provide added value. It should ensure that the company has access to competent technical resources, which are familiar with enterprise technology platforms, to provide sufficient resources to engage and to provide the company with a guaranteed response time. Another important provider of a good service agreement is the breadth and breadth of proactive services such as monitoring services – backup protocols, definition of antivirus, infected computers, hard drive storage and general server capacity, ASI battery monitoring and critical service monitoring. Service contracts that do not offer the minimum should probably be avoided at best. Good IT service providers may even have standardized network system architectures that allow them to use their investments in their technical staff, processes and methods to improve the cost of a more mature (predictable and reproducible) level of service.