5.2. Billing and payment. We will charge you at the beginning of an initial subscription period and before your respective subscription expires or in some other way, depending on the conditions indicated on the corresponding order form. Unless otherwise stated, the charges are net fourteen (14) days from the billing date. You are responsible for providing us with complete and accurate billing and contact information and to inform us immediately of changes to this information, including, but not only, your obligation to immediately report any performance-related or service-related issues that negatively affect your Service Satisfaction. , so that we can try to correct them. For reasons of clarity: if you do not inform us within five days of the emergence of a service-related problem, this issue cannot be cited as a reason for terminating this agreement for cause. In the event that the payment is made through a third party, you will release us and free us from any losses, damages, costs and expenses resulting from a late payment of the third agent in payment under the terms of the order form or as stated in this contract. You also allow us to use a third party to make payments and to accept the disclosure of your payment information to those third parties. 1.8 “order order” refers to a document executed by both parties, which describes subscriptions purchased by the customer, including subscriptions, subscription start and end dates, associated fees, support services, professional services and other related details. When multiple order forms are executed as part of this agreement, each order form has a unique identifier and each of these order forms forms a separate contract between the parties.
11.2. Applicable law and arbitration. This Agreement and the rights and obligations of the Contracting Parties and under a concordance agreement are governed by the laws of the United States and the State of Illinois, without the rules or principles of conflict of laws coming into force. The parties agree that the United Nations Convention on International Goods Contracts is expressly excluded from its application to this Convention. All disputes arising from or related to this agreement, including, but not limited to matters relating to their existence, interpretation, validity, execution or termination, or disputes between the parties arising from the relationships of the parties established by this agreement, are subject to an arbitration procedure managed by the American Arbitration Association (AAA) in accordance with its rules. , treated and ultimately resolved. The number of referees is one (1). The parties try to agree on the single arbitrator and jointly appoint the arbitrator.